Need a hand?

Add what you like to your cart, then check out. Pick your delivery address, choose PayPal or card, and we'll email your confirmation straight away.

Yes. Choose guest checkout and use your email. An account just saves your details and keeps all your orders in one spot.

Email us within [X] hours of ordering, with your order number. Once a supplier has packed it we can't change it, but you can still return it.

Enter it in the box at checkout and tap Apply. Your 10% first-order code comes by email when you join our list.

We'll email you within [X] business days to sort it out, including a full refund if you'd rather not wait.

Use Track my order at the top of this page, or the link in your dispatch email. Each parcel has its own tracking link.

Most orders arrive in 7 to 10 business days, including big items like outdoor furniture and flooring. You'll see an estimate on every product page.

Our suppliers send items straight to you, so each one can ship on its own. You'll get a tracking link for every parcel.

Yes, Australia-wide. Regional and remote addresses can take [X] extra business days and may cost $[X] more. You'll see the exact price at checkout, before you pay.

Outdoor furniture, flooring and rugs travel by freight. The carrier will contact you to arrange delivery. Check the item before you sign for it.

Email us within [X] days with your order number and a photo. We'll replace it or refund you, whichever you prefer.

Request a return within [X] days of delivery. We'll send you a return code and the address to post it to. Your refund lands within [Y] business days of us receiving it.

Yes. You've got [X] days from delivery. Items need to be unused and in their original packaging. Return postage is $[X].

Tell us within [X] days and send a photo. We'll cover return postage and send a replacement or a refund. Your rights under Australian Consumer Law apply too.

Within [Y] business days of the supplier receiving your return. It goes back to your original payment method, PayPal or card.

[List, e.g. tinted paint, cut-to-length flooring, opened pet supplies.] Faulty items can always be returned.

Selected products come with a [X]-year warranty, listed on the product page. Send us your order number and a photo of the problem, and we'll take it from there.

Selected products, marked with a warranty badge on the product page. The badge shows how many years: [X] to [Y], depending on the item.

PayPal, Visa and Mastercard. Every checkout is secure.

Yes. Payments go through PayPal and the major card networks over an encrypted connection.

Your order confirmation email includes one, with our ABN. Need another copy? Email us your order number.

Dimensions are on every product page, under Specifications. Measure your space, then compare. If a number's missing, ask us.

The product page says whether assembly is needed, how long it takes and which tools you'll need. Instructions come in the box.

Plug-in items like lamps and smart plugs, yes. Anything wired into your home's electrics needs a licensed electrician. The product page says which is which.

Yes. Use their delivery address and add their phone number so the carrier can reach them. Browse Assisted Living for easier, safer everyday items.

Choose Sign in / Register at the top of any page. Forgot your password? Tap Lost your password and we'll email you a reset link.

Favourites saves items for later. Compare puts up to [X] items side by side so you can pick the right one.

Every email has an unsubscribe link at the bottom. One tap and you're off the list. We send one email a week, tops.

Mon to Fri, 9 am to 5 pm Sydney time.

Write to info@pickmehome.com.au or use the contact form. Include your order number so we can find you fast.

Yes, on 0451 925 468 during opening hours. You'll get a real person, not a menu.